Shipping policy

FOR ORDER PLACEMENT
We accept Prepaid orders and Cash on Delivery (COD) in selected regions only.
Availability of COD depends on your delivery location and will be confirmed at checkout.
Product prices are subject to change without prior notice.
Shipping and handling charges vary based on delivery area, zone, package size, and weight.

PAYMENT OPTIONS

We offer multiple secure payment options to ensure smooth online transactions.

For Prepaid Orders, customers may pay using:

All online payments are processed through trusted, encrypted payment service providers.
We do not store your card or payment details on our servers.

All orders are usually processed and packed within 24–48 working hours after order confirmation.
Estimated delivery timelines:
- Standard locations: 5–7 working days
- Remote or outlying areas: Up to 10–12 working days
Deliveries are made Monday to Saturday, between 9:00 AM and 7:00 PM, excluding public holidays.
Once your order is shipped, tracking details will be shared via email and can also be viewed by logging into your account on our website.

ALZIBA CARES strives to keep product inventory updated at all times.
In case a product is out of stock, you may use the “Notify Me” option to receive updates.
If an ordered item becomes unavailable after purchase, we will contact you at the earliest possible time to provide alternatives or dispatch timelines.
Orders placed on hold due to stock issues may experience delivery delays.

All domestic and international orders are dispatched from our authorized fulfillment locations.
Delivery timelines may vary depending on destination, courier partner, customs clearance (for international orders), and local logistics conditions.
All goods must be signed for at the time of delivery.
- If the recipient is unavailable, delivery may be accepted by an alternate person such as a family member, neighbor, colleague, or security personnel.
- ALZIBA CARES is not responsible for parcels signed for by alternate recipients.
Once the order is delivered, ALZIBA CARES is not responsible for damage or loss.

Any complaints related to damaged, defective, or missing items must be reported within 24 hours of delivery.
Claims reported after this period may not be accepted.

Products may shift during transit due to handling and transportation conditions.
Minor issues such as:
are considered normal transit conditions and are not eligible for returns or replacements if the product itself is intact and unused.
- Product movement inside the box
- Stoppers sticking to lids
- Packaging displacement